The lawsuit that benefited Apple
In 2016, a woman took her iPhone to an Apple Authorized Service Centre for repair. What happened next was a shocking violation of privacy: two employees allegedly accessed explicit images and videos stored on her device and posted them on her Facebook account, making it seem like she had shared them herself. She only discovered this when a friend alerted her to the leak. Although she quickly removed the content, the damage was done. She sued Apple for privacy violations and the emotional distress caused, leading to a reported multi-million dollar settlement. Speculation suggests she received nearly $5 million, with a confidentiality clause preventing disclosure of the exact amount. This scandal seemed like a major financial loss for Apple due to the negligence of its technicians. However, it also uncovered a new revenue stream. To prevent such breaches, Apple tightened its controls by an introducing the subject “Customer’s Responsibility,” in its Apple’s Repair Terms and Conditio